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Customer Service Coordinator

San Jose, CA, US

Nov 23, 2022

Be part of our team!

 

AT&S is a leading manufacturer of high-end printed circuit boards and IC substrates that industrialises leading-edge technologies in core business segments of Mobile Devices & Substrates, Automotive, Industrial and Medical. The company currently employs over 12,500 people globally across our production facilities in Austria (Leoben, Fehring) and plants in India (Nanjangud), China (Shanghai, Chongqing) and Korea (Ansan near Seoul). Continual international expansion has also resulted in the development of a new high-end production facility for IC Substrates that is currently being built in Kulim, Malaysia. For further information, please visit www.ats.net 

 

Customer Service Coordinator

 

As the Customer Service Coordinator, you will be responsible for the management of customer orders and quote requests as well as acting as the main point of contact for assigned customers and respective account managers. In addition, you will play a valuable role in the coordination of all internal communication and accurate customer communication, serving as a CSC substitute for the US CSC Americas to support internal and external inquiries. This position can either be based in San José (CA) or Chicago (IL), depending on your location.

 

Your Responsibilities

 

  • Monitor and resolve past due customer invoices 
  • Maintain the accuracy of SAP Master data (customer, material, and price)
  • Support Account Manager's/Key Account Manager's as needed, providing input/information to assist with a successful customer interface
  • Support claim handling and execute SAP debit and credit notes according to procedures
  • Ensure the highest level of customer satisfaction by meeting all new and existing customer commitments 
  • Identify and recommend process efficiency improvements

 

Your Profile

 

  • 2+ years’ customer service experience managing key national and global customer accounts 
  • Experience working within a manufacturing and distribution environment
  • Strong background in Order Management and Customer Service
  • Experience working with Sales, and Supply Chain Management
  • Strong communication skills; fully understand follow-up requirements and escalation process
  • Working knowledge of MS Office, MS Dynamics CRM, SAP, and Lotus Notes
  • Fluent in English

 

Our Offer

 

  • Personal and professional development in a multi-national, dynamic company
  • Opportunity to make an impact and contribute to the development of a growth company
  • A vibrant, positive and rewarding working atmosphere
  • We offer a competitive compensation & benefit package and excellent working conditions

 

To apply for this position, submit your cover letter and resume through our career platform. In your cover letter, please describe why you believe your experience and skills would make you our ideal candidate. It´s just a click to apply online and we are looking forward to it.

 

Due to our regulations we can only accept applications from US citizens or lawful permanent residents within the US. Our salary packages are competitive and take individual qualifications and experience into consideration.